Product Support
Everything you need to keep your Wrightmart pieces looking their best, plus answers to common questions.
Acacia Wood Care
- Hand wash only, with warm water and mild soap. Towel-dry or air dry only. Avoid soaking or leaving it submerged in water.
- Not dishwasher, microwave, or oven safe.
- Every few weeks, you may want to condition with a food-safe mineral oil (or beeswax/wood butter blend) to restore the shine.
- Keep away from direct sunlight, stovetops, and other heat sources, which can cause warping.
- Small color and grain variations are natural characteristics of solid acacia wood, not defects.
Wicker & Abaca Basket Care
- Dust with a soft, dry brush or cloth.
- Spot clean with a barely damp cloth; avoid soaking, which can weaken the natural fibers.
- Keep away from prolonged direct sunlight and high humidity to prevent fading or mildew.
Warranty & Quality
Every Wrightmart piece is handcrafted and quality-checked before it ships. If your item arrives damaged or defective, Amazon's standard return and replacement process covers you — no need to track down a separate warranty claim.
Frequently Asked Questions
Is this safe for food contact?
Yes — all Wrightmart wood pieces are made from food-safe acacia hardwood.
Why does my item look slightly different from the photos?
Because each piece is cut from solid natural wood or hand-woven from natural fiber, grain pattern, knots, and color will vary slightly piece to piece. This is expected and part of what makes each one unique.
Can I put this in the dishwasher?
No — dishwashers, microwaves, and prolonged soaking will damage both wood and woven pieces over time.
Need More Help?
For order-specific questions, please use the "Get product support" or "Contact seller" option on your Amazon order page. This keeps your order details secure and connects you with us directly through Amazon.